Tertiary Education Program


Promoting A Constructive Culture

Leaders who are able to create an environment that promotes people’s growth, rewards achievement, actively builds personal self-esteem, and develops team behaviours will inevitably develop a constructive and successful culture. This will in turn drive superior performance.

Kotter and Heskett’s 11 year study clearly showed a four- fold difference in long term revenue growth between constructive and defensive cultures. This one day workshop is designed to enable leaders to assess their own culture and make the necessary changes to promote a constructive culture within their teams or organisation.

The workshop will cover:

Key differences between constructive and defensive cultures
Key leadership actions in shaping culture and the link to tertiary environments
Assessing the ‘health’ of your current culture and mapping out a plan of action to address restraints
Leveraging motivational triggers within the workplace
Team case study analysis

Leadership in Action

Leaders have a critical role in influencing others through their conduct, their initiative and general interaction.

This one day workshop helps leaders to develop skills and conscious strategies to enable them to effectively lead and influence others.

The workshop will cover:

  • Separating the leadership & management functions
  • The 5 critical leadership competencies & how to apply them
  • Identifying & adapting your natural leadership style to influence others
  • Juggling task, team & individual needs
  • Identifying & utilising the motivational triggers of your team members

Influencing Others

Within Universities, we often need to influence stakeholders to deliver on role outcomes, without formal authority. This can often be a frustrating and fruitless exercise. This workshop will allow you to reflect on critical influence principles and skills, to positively influence peers, students, academics, and managers.

It will include:

  • Exploring key principles to establish goodwill, manage expectations and gain influence
  • Understanding the profile, drivers and ‘currency’ of our stakeholders
  • Applying the Cohen- Bradford Reciprocity Influence Model to your situations
  • Techniques to diffuse difficult behaviours using a 7 step Goodwill Process
  • Case studies to develop your response in to all stakeholders and difficult situations

Managing and Implementing Change in a competitive Tertiary Environment

All managers must be active and skilled Change Agents given the rapid pace of change in today’s Tertiary Sector and its increasing emphasis on student experience. This one day workshop provides a template and proven techniques to constructively influence the change process and to manage the emotional reactions and resistance along the way.

The workshop will cover:

  • Your role in planning & influencing change
  • Identifying stages in the change cycle
  • Lewin and Kotter’s Planned approach to change
  • Dealing with the emotional response and resistance to change
  • Change strategies to maximise involvement & acceptance
  • Developing your own change ‘map’ for your division/unit

Emotional Intelligence

Emotional Intelligence (EI) is far more important than IQ to our success in a care based organisation. It defines our emotional maturity in understanding, responding and working with others.

This one day interactive workshop will allow you to assess your emotional intelligence and develop strategies to manage your emotions and respond more effectively to others. This workshop covers:

  • Emotional Intelligence: what it is & what it’s not
  • Goleman’s 5 competencies of EI
  • Know Thy Self: Assessing your emotional intelligence & capitalising on your temperament
  • Identifying personal barriers to influence
  • Improving our response & interactions with all stakeholders (case-study analysis)

Critical Conversations

The ability and courage to facilitate difficult and critical conversations has become an increasingly important leadership competency within a competitive University environment. This workshop uses the research of Susan Scott (Fierce Conversations) , Patterson, Grenny, McMillan and Switzler (Crucial Conversations and Confrontations) and Whitmore (GROW Model). It will help participants to develop practical strategies and confidence in having these conversations.

The workshop will cover:

  • Identifying the psychological barriers for you and your target.
  • Best Practice principles in holding critical conversations (including research on ‘Success Factors’)
  • Planning your approach using a 8 stage template
  • Anticipating and managing ‘curve ball’ responses.
  • 3 practise sessions with reflection and observer feedback
  • Planning the conversations to have back at work

Developing Resilience and Optimism

Resilience has become a critical competency to remain effective in our University careers and maintain a constructive and optimistic outlook. After all, we are role-models to many others in our roles and lives. However, few understand what it is and how it’s developed over time. Similarly we are often unaware of what triggers our pessimism and how it can be effectively managed. This one day workshop will allow us to make some appropriate choices to proactively build resilience and optimism in our lives.

This workshop will cover:

  • Identifying what resilience is and how we can develop it
  • Assessing your current resilience level as based on the research of Al Siebert.
  • Identify Critical Success Factors in maintaining an optimistic outlook and utilising our resources effectively (Research of M. Seligman)
  • Managing environmental, interpersonal and personal factors
  • Applying a coping strategy including mental and physical stress busters
  • Identifying and managing distorted thinking patterns.

Critical Thinking, Problem Solving & Decision Making Skills

Leaders at all levels are required to become more proactive in solving problems and making timely decisions. This highly practical one day workshop provides Care leaders with a toolbox of effective problem solving and decision making tools with the opportunity to apply these to their own issues.

This workshop will cover:

  • Defining and identifying the scope and benefits of critical thinking and problem solving in your role
  • Applying a 7 step process to objectively analyse your thinking and actions
  • Use a number of effective problem solving tools including Cause & Effect (Fishbone) Analysis, Drilldown (Mapping) technique, Force-field Analysis, 6 step Problem Definition and Solving Process
  • Applying De Bono’s 6 Thinking Hats thinking process to emotive workplace issues. Thinking creatively about our leadership approach.
  • Using the Kepner-Tregoe Rational Decision Making Process to simplify more complex workplace decisions.
  • Powerful Presentations: Preparation and Practice + The Sound
  • Relationship Home (successful relationships based on John Gottman’s work) + topics requiring more attention

Presentations: How I have developed my own team’s culture/engagement

The final presentation skills module will enhance their confidence in presentations and also ensuring application of the Leadership concepts as they demonstrate how they have developed their team culture. The workshop will improve both the preparation and delivery of any presentation for maximum impact.

  • Planning presentations for team/stakeholder engagement
  • Knowing & using your audience to your advantage
  • Improving your style, confidence & approach
  • Two opportunities for practise and critique
  • Final presentation tests application in enhancing their team’s engagement & culture

Enquire Now

Back to Workshops