Team members and Managers are required to negotiate in their everyday dealings with peers, clients and stakeholders.
This one day workshop provides you with the core knowledge and skill set to effectively manage the negotiation process.
This workshop will cover:
• Understanding the 3 stages of any negotiation process
• Managing emotional responses in yourself and others
• The 5 Critical Success Factors in any negotiation
• Developing strategies to respond to unfair tactics by others
• Focusing on outcomes and identifying appropriate concessions
• Practical negotiation case studies