Today’s workplace is exposed to a wide variety of difficult behaviours and situations. The success of managers and team leaders is dependent on applying a proven set of skills and strategies to manage any difficulty and above all, not taking it personally.
This one day workshop will cover:
• How to develop a resilient problem solving mindset
• Managing our own emotions from fight/flight to flow
• Balancing tactful & truthful feedback
• Applying a proven 6 step process to defuse emotions & build goodwill
• Developing an assertive response