All great organisations and teams recognise the importance of their people in identifying and satisfying their customer’s needs.
This one day workshop enables participants to develop a customer first mindset and the practical process and people skills necessary to ensure customer loyalty.
This workshop will cover:
• Developing a customer first attitude
• Identifying & rating the 5 critical ingredients in service success
• Developing a service strategy & service package to promote loyalty & word-of-mouth business
• Positively managing complaint situations with internal & external customers
• Influencing different personality styles